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Do I need to create an account to place an online order?

No, you can place an online order without creating an account. The advantage of creating an account is that it makes the checkout process much faster for future purchases—you won’t be prompted to enter your billing and shipping information each time you shop. If you choose to register, we recommend you print your registration page to use for future reference and note your email and password in a secure location.

How do I change my account information?

By signing in, you can change any information you wish—your credit card, email address, billing address, password, stored shipping addresses, etc. You can also delete credit card information and unused shipping addresses.

I forgot my password! What should I do?

On the account sign-in page, click "Forgot password?" You will be given instructions and asked to enter your email address. You may also send message to us. One of our friendly associates will be happy to send you a password reset email.

Is the UNICORN ELEMENT website shopping area secure?

Yes, we are committed to providing you a secure shopping experience. For your security, we use the Secure technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information, which enables secure communications. Please see the UNICORN ELEMENT website Privacy Statement and Terms and Conditions for more information.

What browser should I use to view americangirl.com and place an order?

For the best viewing and navigational experience, we recommend using the latest versions of Firefox, Chrome, or Safari. You can download the most current versions for free by clicking on the browser names.

How will I know if my order went through?

You will receive an order number onscreen after submitting your order. We suggest you print this screen for future reference. To receive a confirmation of your order, you must include your email address in the checkout process, and check the email-confirmation box. Please be sure to provide your full email address, without spaces. You will normally receive an initial email within five minutes of placing your order, although during busy periods, email confirmations may be delayed. A detailed confirmation, including items ordered, shipping addresses, and order total will be sent within two hours of placing your order. Please do not call to check your order status before two hours have passed. Our order system needs time to process the information you send us, and our operators cannot access that information before the system is ready.

Please note: The last thing we want to do is ruin a surprise, so please be aware that the detailed email confirmation you receive will include a comprehensive summary of your order. If there is a chance your gift recipient might see this email confirmation, we encourage you to take the necessary precautions to keep the secret!

How long does it take for an order to go through?

Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit card authorization. If you have not received an email confirmation from the UNICORN ELEMENT website within two hours of placing your order, please email us. In order for us to provide the best customer service, please include your full name and ZIP code in your email.

Will my items look exactly as pictured?

Actual products may not be identical to items shown. All measurements are approximate. Please kindly noted,  DOLLS NOT INCLUDED, only sell doll clothes. When doll clothes are shipped, some goods are send out random color, the details see product description.

What if an item I order is not in stock?

Any item that is not currently in stock will be shipped to you when it becomes available. You will not be charged until your item is prepared to ship; however, a hold may be placed on the funds to cover the backordered item. You will also not be charged for any additional shipping fees.

Are there any special savings available when you purchase at the UNICORN ELEMENT website?

Web-only specials are offered periodically throughout the year. You may register with your email address to receive information about these promotions. Special offers and discounts cannot be applied to previous purchases. No substitutions, please. Promotional or sale items are available while supplies last. We reserve the right to limit quantities or refuse orders.
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