FAQ
There is an issue with my order, what should I do?
If you have a question about your order, you can send it to the service via the message link on the website or send an email to itWhat materials do you use to make your products?
We use plastic, Citroflex®, fabric, ribbon, and many other materials when making our dolls and accessories. In addition to carefully choosing materials for our dolls and accessories, we are passionate about the materials used to make our packaging.
How should I clean and help preserve my ZITA Element dolls and accessories?
For doll faces and bodies, simply wash the surface gently until clean with a wet, soapy cloth, and then air dry at room temperature.
For clothing and accessories, spot clean with cold water and a mild soap, and then air dry.
How should I care for my dolls’ hair?
For best results, it is recommended to use a wire brush.
Are ZITA Element dolls and accessories safe?
Rest assured that all ZT dolls, fashions and accessories go through stringent testing procedures that meet or exceed all U.S., UK & EU safety standards, We then retest products with our own engineers, both on-site during the manufacturing process and again before they are shipped from the factory.
For what age are your toys and children’s furniture suitable?
Our toys and children’s furniture from Teamson Kids, Fantasy Fields and Olivia Little World are perfect for age 3 & up. If a product is suitable for a younger age the product details section will include that information.
How do I know if my payment is successful?
When an order has been successfully placed, an order confirmation email is automatically sent to you within a few minutes. If you did not receive your confirmation email, please check your spam folder. First please check your spam folder. If you still have not received the confirmation email, please contact us via email at [email protected] so we can look into this for you right away.
